GDPR Policy

DebtBridge Solutions

This GDPR Policy explains how DebtBridge Solutions collects, uses, stores, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR). This document provides a summary of key information. For full details, please refer to our Privacy Policy.

How We Use Your Data

DebtBridge Solutions may contact you via email, telephone, or SMS regarding services that may be relevant to your enquiry. Your information may also be shared with carefully selected and trusted third parties where you have provided consent.

If you do not wish to receive marketing communications, you may opt out at any time by adjusting your preferences on our website or by contacting us directly.

We may use your information to:

• Provide updates about relevant debt solutions and support services.
• Share personalised information or resources based on your circumstances.
• Inform you about regulatory changes that may affect you.
• Respond to enquiries, service requests, or complaints.
• Administer and manage services you have requested.

Where We Collect Your Personal Data

We collect only the information necessary to provide our services. In certain cases, this may include sensitive or special category data where appropriate and lawful.

Information may be collected:

• When you submit an enquiry form, application, or callback request.
• When you participate in surveys, research, or promotions organised by DebtBridge Solutions.
• From third-party sources such as credit reference agencies or fraud prevention organisations.
• Through monitored and recorded telephone calls for quality assurance and training purposes.
• From business partners or publicly available sources to verify the accuracy of information provided.

How Your Information May Be Used

• To respond to enquiries, complaints, or requests.
• For service administration and updates relating to services you use.
• To prevent, detect, or investigate fraud or criminal activity.
• To maintain the security and integrity of our systems and website.
• For compliance, auditing, and regulatory reporting purposes.
• To improve the quality of our services and customer experience.

If you provide information about another individual (for example, in a joint enquiry), you must ensure you have their consent to share that information. Where services are shared, relevant information may also be disclosed to that individual.

Deleting or Accessing Your Information

If any personal information we hold about you is inaccurate, or if you wish to request deletion of your data, please contact us at info@debtbridgesolutions.co.uk. We will review your request and amend or remove data where legally permitted.

For existing clients, certain information must be retained for up to six years after services conclude in order to meet legal and regulatory obligations. However, corrections can be made where necessary.

You may also request a copy of your personal data (a Subject Access Request) by contacting us via email.

Cookies

When you use debtbridgesolutions.co.uk, certain information may be collected automatically through cookies. These small text files help improve website functionality, performance, and security.

• Temporary (session) cookies help maintain security during your browsing session.
• Persistent cookies allow us to understand how visitors find and use our website.
• Cookies help ensure compatibility with your device and browser.

By continuing to use our website, you agree to our use of cookies. For further information, please refer to our Cookie Policy.

Changes to This Policy

We may update this GDPR Policy periodically to reflect legal, regulatory, or operational changes. Any updates will be published on this page to keep you informed about how your data is handled.

Last Updated: February 2026